Festylo – Moments to Memories
Last Updated: 05-08-2025

At Festylo, we believe that every celebration deserves to begin on time and in perfect condition. Our Shipping Promise is simple: we aim to make your shopping and delivery experience as smooth, reliable, and stress-free as possible. Please read the following Shipping Policy to understand how we handle the shipping and delivery of party décor and DIY items purchased from our website.

Processing Time: Once your order is placed and payment is confirmed, our team immediately begins preparing your party décor or DIY kit for shipment. Processing times may vary depending on the type of product and its availability, but we strive to dispatch orders as quickly as possible so you can begin your celebrations without delay.

Shipping Time: Shipping time refers to the period it takes for your package to reach your delivery address after it leaves our facility. Delivery timelines can vary depending on your location, the shipping method selected, and any unforeseen circumstances that may affect the courier service. Most deliveries within India are completed within five to seven working days, though remote locations or peak festive periods may require slightly more time.

Shipping Costs: Shipping charges are calculated based on your chosen delivery method, the size and weight of your package, and the destination address. These costs are displayed during checkout for your review before completing your purchase.

Tracking Information: After your order is dispatched, you will receive a tracking number or link via email or WhatsApp. This allows you to monitor your package’s journey and estimate the expected delivery date, giving you peace of mind while your celebration essentials are on the way.

International Shipping: Currently, Festylo primarily ships within India. For international shipping requests, please contact our support team before placing an order. Any customs duties, taxes, or additional charges applicable for international shipments will be the responsibility of the customer.

Delivery Issues: While we partner with reliable courier services to ensure timely delivery, certain factors beyond our control—such as weather conditions, strikes, or logistical challenges—may occasionally cause delays. If you encounter any issues with your delivery, please reach out to our customer support team, and we will work to resolve the matter promptly.

Address Accuracy: Providing a complete and accurate shipping address during checkout is crucial. Festylo cannot be held responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address details provided by the customer.

Order Tracking: We recommend regularly checking your shipment using the tracking information provided. If you have concerns regarding the status of your delivery, please contact our customer support team, and we will assist you immediately.

Returns and Exchanges: For items that are damaged, defective, or missing during shipping, we handle these cases under our Refund and Return Policy. This ensures that your concerns are addressed promptly and fairly, allowing you to enjoy your celebration without unnecessary stress.

By placing an order with Festylo, you acknowledge that you have read and understood our Shipping Policy. If you have any questions or need assistance regarding shipping or delivery, please contact us at info@festylo.com or via WhatsApp/phone at +91 90815 66007. Our address is Shop No. 341, Shoppers Gate, Vapi Daman Road, Chala, Vapi, Gujarat – 396191.

At Festylo, we are committed to delivering your orders safely and on time so you can focus on creating joyful moments and turning them into lasting memories.